FAQ
Find your answers to frequently asked questions below. Not finding what you're looking for?
Reach out to us at support@edjy.com with any other questions and we'd be happy to help.
Product
What makes EDJY different from regular nail clippers?
EDJY uses a single, sharp blade inspired by precision tools like kitchen knives and surgical scalpels, ensuring clean cuts without jagged edges or fly-aways.
Is EDJY suitable for all nail types?
Absolutely! EDJY is designed to handle all nail types, from thick to delicate, ensuring a smooth and precise cut every time.
How long does the blade stay sharp?
Our blade is engineered to stay sharp for multiple lifetimes (tested to over 150,000 cuts), eliminating the need for frequent replacements.
Does EDJY catch 100% of the cuttings?
No. EDJY does three things to capture the clippings: 1. Our clippings cavity is directly behind the blade edge and is designed to capture your clippings. When you’re done, simply turn the device upside down and the clippings can be disposed of. 2. We angle the shape of our blade edge to draw your clipping into the clippings cavity behind the blade which will minimize stray clippings. 3. Lastly, our blade is super sharp so we use a lot less force to cut your nails - they simply don’t have much energy after they’re cut. All that said, dehydrated nails, and lots of other factors will affect EACH cut and each clipping. EDJY Nail Cutters will be tidier than our competition but you still shouldn’t cut your nails next to somebody’s coffee cup. Check out our blog post for more info: Nail Care Tips
Does EDJY work on fingernails with tight curves?
Like most of us, EDJY loves tight curves. However, the EDJY Nail Cutter has more relaxed curves on our blades to support a wider variety of fingernail shapes. The EDJY Nail Cutter will certainly work on fingernails that are more curved - you’ll just need to shape the nail a bit more to work with our curves.
Does the EDJY Fingernail cutter work for toenails?
Not really. The EDJY Nail Cutter is designed for use on fingernails. It's plenty sharp for toenails but the gap is smaller and the radii are tighter to better fit fingernails. Don't worry, the EDJY product development team is certainly focused on a new next level toenail cutter for launch in '25. Stay tuned!
Any tips for cutting, not crushing my nails?
Take a look at our how-to videos and check out the essential nail care guide in our blog posts.
Is the EDJY cutter patented?
Yes! Check out the patents page here for the EDJY patents.
Where are EDJY Nail Cutters manufactured?
We proudly make all of our products in the USA in Ann Arbor, Michigan.
My Nail Cutter broke! Help!
Reach out to our customer support team in the chat or via email at support@edjy.com.
What's new?
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Customer service
Do I need to login to place my order?
Nope. Just follow the check out steps and you should be good to go!
What forms of payment do you accept?
We accept: credit cards (Visa, Mastercard, American Express), debit cards, PayPal and if you have a leftover Shopify Balance, we accept that too.
I'm having trouble checking out!
Reach out to our customer support team in the chat bubble at the bottom right of the site.
How do I use a discount code?
At checkout, you should be prompted to enter the code via the discount code input in the order summary.
Free shipping?
We offer free shipping on all US EDJY orders via USPS. Expedited shipping options can be selected at checkout for a fee.
International shipping
Currently we only ship to the United States but check back in the future for international markets or reach out to our customer support team via chat or support@edjy.com with specific questions.
Can I expedite shipping?
Of course! But we only cover standard shipping.
Where can I find my order history?
You can find it in your customer account at EDJY.com, through your email or just ask our customer support team to look it up for you right here on the site.
Where can I find my tracking number?
You should have received a shipping confirmation email when we shipped your order that has your tracking link; but always feel free to contact our customer support team in the chat or via email.
Where's my package?
Track your EDJY delivery through the email sent when you placed the order, or ask our customer support team to look it up for you right here on the website.
How long will it take to get my order?
It depends on where you are. Orders leave the factory in 1-2 business days. Delivery details and tracking information will be provided in your shipping confirmation email. Rush shipping is available at checkout.
EDJY return policy
Contact our support team.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.
To start a return, you can contact us at support@edjy.com. After receiving your request, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
How can I share feedback?
We appreciate any and all feedback! Leave us a review anywhere or send us an email and chat with our customer support team right here on the website. We are constantly trying to improve.
Can I purchase an EDJY Nail Cutter at a local store?
Not yet. We are only online for the time being.
Warranty
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can make it right.
Built to last a lifetime
Lifetime warranty
We put our product through 150,000+ cycles to be certain it would hold up for life. If yours doesn’t, give our team a call or send us a message for information on how to submit a warranty claim.
We’d love any feedback you want to provide, and will do everything we can to get you cutting - not clipping - again.